Refund policy

At JAPAA, we want you to feel confident about your purchase. Due to the nature of our products, we follow a strict return policy to maintain product hygiene, safety, and quality.

JAPAA is a brand operated by SJ Ventures.

7-Day Return Policy

We offer a 7-day return window for eligible products, which means you have 7 days from the date you receive your order to request a return.

To be eligible for a return, the product must:

  • Be unused and unopened
  • Be in the same condition in which you received it
  • Have all original seals, labels, and packaging intact
  • Be accompanied by your order details or proof of purchase

Important: Opened or Used Products

For hygiene and safety reasons, JAPAA paste products cannot be returned or exchanged once the product seal has been opened or the product has been used.

This includes products that have been opened, touched, applied, partially used, or otherwise exposed to contamination. Once opened, we cannot resell the product or guarantee its hygiene and safety.

Therefore, please make sure you check your product and packaging carefully before opening it.

How to Request a Return

To request a return, please contact us at:

hello@japaa.in

Please include your order number, the product you wish to return, and the reason for the return. For damaged or incorrect products, please include clear photographs or videos of the product and packaging.

Please do not send any product back without contacting us first. Unauthorized returns may not be accepted.

If your return is approved, we will provide you with instructions on how and where to send the product.

Damaged, Defective, or Incorrect Products

Please inspect your order as soon as you receive it.

If you receive a product that is:

  • Damaged during delivery
  • Defective
  • Leaking or compromised
  • Different from what you ordered

please contact us at hello@japaa.in as soon as possible, preferably within 48 hours of delivery, with your order number and clear photographs or videos showing the issue.

We will review the issue and, where applicable, arrange a replacement or refund.

Non-Returnable Products

For hygiene, safety, and product-quality reasons, the following products are not eligible for return or exchange:

  • Opened or used paste products
  • Products that have been applied to the skin or body
  • Products with broken or removed seals
  • Products that are damaged after delivery due to improper handling or use
  • Product