Shipping policy

Last updated: September 17, 2026

At JAPAA, we aim to make sure your order reaches you safely and on time. Please read the following Shipping Policy before placing your order.

JAPAA is a brand operated by SJ Ventures.

1. Order Processing

Orders are generally processed and dispatched within 1–3 business days after the order is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During sales, promotions, new product launches, or periods of unusually high order volume, processing may take slightly longer. We appreciate your patience during such periods.

2. Shipping Across India

We currently ship JAPAA products across India, subject to courier service availability at your location.

Once your order has been dispatched, you will receive shipping and tracking information through the contact details provided during checkout.

3. Delivery Time

Estimated delivery time after dispatch is generally:

3–7 business days

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, remote-area delivery requirements, or other circumstances beyond our control.

The delivery estimate is not a guaranteed delivery date.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

From time to time, JAPAA may offer free shipping or promotional shipping offers. Any applicable offer will be subject to the terms displayed at the time of purchase.

5. Order Tracking

Once your order has been dispatched, you will receive tracking information through the contact details provided at checkout.

You can use the tracking information to follow the progress of your shipment.

Please allow some time for the tracking information to become active after your order has been dispatched.

6. Delivery Address

Please ensure that your name, phone number, email address, and complete delivery address are correct when placing your order.

JAPAA is not responsible for delivery failures or delays caused by:

  • Incorrect or incomplete addresses
  • Incorrect PIN codes
  • Incorrect or unreachable phone numbers
  • Customer unavailability
  • Failure to respond to courier calls
  • Refusal to accept the package
  • Multiple failed delivery attempts

If an order is returned to us because of an incorrect address, refusal, or failed delivery attempts, additional shipping charges may apply if you request the order to be shipped again.

7. Delayed Deliveries

While we work with our shipping partners to deliver orders within the estimated timeframe, delivery delays can occasionally occur.

Delays may result from:

  • Weather conditions
  • Natural events
  • Public holidays
  • High courier volumes
  • Transportation disruptions
  • Operational issues with shipping partners
  • Incorrect address or contact information
  • Other circumstances beyond JAPAA's reasonable control

If your order appears to be significantly delayed, please contact us at hello@japaa.in with your order number.

8. Failed or Undelivered Orders

If the courier is unable to deliver your order after the available delivery attempts, the package may be returned to JAPAA.

If the package is returned because of an incorrect address, customer unavailability, refusal to accept the package, or other reasons attributable to the customer, we may deduct applicable shipping or return-to-origin charges from any eligible refund.

If you would like the order to be shipped again, additional shipping charges may apply.

9. Damaged Packages

Please inspect your package when you receive it.

If your package appears severely damaged, tampered with, leaking, or otherwise compromised, please take photographs or videos of the package before opening it and contact us at hello@japaa.in as soon as possible.

If the product itself is damaged or defective, please refer to our Return & Refund Policy for information about requesting a replacement or refund.

10. Incorrect or Missing Products

If you receive an incorrect product or an item is missing from your order, please contact us at hello@japaa.in as soon as possible, preferably within 48 hours of delivery.

Please provide your order number and clear photographs or videos of the package and products received so that we can investigate the issue and assist you.

11. Cash on Delivery

If Cash on Delivery (COD) is available for your location, additional COD charges may apply and will be displayed at checkout where applicable.

Please provide an accurate phone number and ensure that someone is available to receive the order.

Repeated refusal or failure to accept COD orders may result in restrictions on future COD orders.

12. Changes to Shipping Information

If you need to change your shipping address after placing an order, please contact us at hello@japaa.in as soon as possible.

We cannot guarantee that address changes can be made once an order has been processed or dispatched.

Once an order has been dispatched, the shipping address generally cannot be changed by JAPAA.

13. Contact Us

If you have any questions regarding your order or our Shipping Policy, please contact us:

Brand: JAPAA
Operated by: SJ Ventures
Email: hello@japaa.in
Website: https://japaa.in/